FAQs

About GamelinG

GamelinG Pte Ltd is an esports platform that organizes online and live tournaments and leagues. While most esports competitions organized are for the elites, we aim to bring esports to the casual gamers who just want to enjoy gaming in a competitive environment.

General

We welcome players of all skill levels from all over the world who are at least 14 years of age to play online arenas through the GamelinG website. ESRB or other game rating may restrict entry. Geographic restrictions may apply depending on the laws of your country. Please read our Terms and Conditions and any arena rules (if applicable) for more information.

GamelinG supports top multiplayer titles for PC and mobile phones.

To view all the games we currently offer on our platform, click on the Arenas page. It will also display all the currently available arenas. We will continuously strive to add more games onto our platform. If you have any suggestions on the types of games we can add on to our platform, please feel free to email us at [email protected].

You are only allowed to sign up for one account with GamelinG. If you are found to have multiple accounts, you will be in violation of our Terms and Conditions which may result in the termination of any accounts you hold.

When you first create your account, at the bottom of the page you will be asked if you wish to subscribe to receive our emails for news and updates. Simply check it to receive updates.

If you did not click on it at first, you can always do so via the website. Once you have logged in, go to your Profile page and check the checkbox and click on "Save Changes".

For more information on arenas, go to the Arenas page for a full list of active and upcoming arenas.

You can also "Like" GamelinG on Facebook for news and updates.

Most arenas will have a registration fee. There are 4 payment methods right now:

  • Internet Banking
  • PayNow
  • E-Wallet
You can find more information on the various payment methods here.

The GamelinG ID is the ID you will be known by on our website and leaderboards. By default, your GamelinG ID will be your full name used during the account opening. If you wish to change your GamelinG ID, go to the Profile page and enter your GamelinG ID on the field, and then select Save Changes.


GamePlay

GamelinG offers free-to-enter and pay-to-enter arenas with a variety of prizes, including cash.

A free-to-enter arena is an arena you can join for free and still win prizes.

A pay-to-enter arena is an arena where an entry fee is charged to join. The entry fee can be paid through our various payment methods that can be found here.

The leaderboard keeps track of the amount of prize money given out. The leaderboard is automatically updated as long as you participate in an arena. What better way to show off to your friends than through your earnings?

If you have a tied game, please replay your game with your opponent until there’s a winner.

If you have completed and won your game with your opponent, log into your GamelinG account. Click on "Submit Screenshot" and upload your screenshot.


Payments

At the moment, we are only accepting Singapore Dollar (SGD) as the only form of currency. In order to avoid any foreign exchange fees, please deposit only via SGD. All Singapore banks offer SGD-denominated accounts.

If you are not sure if your bank offers SGD-denominated bank accounts, you can check with your bank. Please also check with your bank if there are other transaction fees involved.

An alternative for those without SGD-denominated bank accounts is to deposit through PayPal. For more information, please see the PayPal section.

To pay through Internet Banking, go to E-Wallet, select "Make a Deposit" and then click on "Internet Banking". Please follow the steps below:

Step 1:
Please use the information below when you transfer money to using Internet Banking. This is only a one-time process. Once you have added our bank account details, it is saved under your bank information.
Beneficiary Account Information
Account Number: 04011129688
Account Name: GamelinG Pte Ltd
Account Address: 200 Pasir Panjang Road #02-05 S118571
Account Country: Singapore
Beneficiary Bank Information
Bank Name: Maybank Singapore Limited
Bank Address: Raffles Place
Bank Country: Singapore
Bank Code: 7302
SWIFT Code: MBBESGS2

Step 2:
After successfully transferring money to us, please obtain a screenshot showing the funds have been transferred to us for verification purposes. You can send the screenshot to us at [email protected].

Step 3:
Once funds have been received, you will be added to the Participants’ List and you will be notified via email of the successful deposit.

Step 1:
Check if your bank account has the PayNow function. Most Singaporean bank accounts have the PayNow function.
Click on Payments/Transfers, and select "Pay to PayNow user"

Step 2:
Select from which account you will be making a deposit from.

Step 3:
Select Unique Entity Number (UEN) as the option for where you will be transferring money to. Enter the following details:
UEN: 201903926G

To verify your prize money, you will need to provide us with a screenshot of your score showing the necessary data (e.g. Number of kills, game lobby ID). We will pay out the prize money only if you send us the screenshot through the registered email address of your GamelinG account.

The prize money will be credited into your E-Wallet.

To withdraw your cash balance, you will first need to update your bank details. To update your bank details, go to E-Wallet, and under "Your Bank Details", update the fields accordingly and click on "Save Changes".

Once that has been done, click on "Withdraw Money". Indicate the amount to withdraw, ensure that your bank details are correct and click on "Submit Withdrawal Request".

A dispute may happen in several scenarios:

  • Both you and your opponent report a win for the same arena
  • You do not agree with the decisions made by GamelinG


Disputes

The only action you can undertake in the event of a dispute is to provide us with more evidence to resolve the dispute. Our Game Masters will investigate the dispute and keep in touch with you throughout the course of the investigation. Once the investigation is completed, our Game Masters will then provide you with the final decision which is final and not reversible.

You can send us evidence through [email protected]. You will be issued with an Incident Number which you can use to quote for future references.

If a disconnect happens in a game that has more than 2 players, there will not be any replays and your score will also be voided. It is the player’s responsibility to be in a location with a good network during the duration of the game.

If the disconnect is wide-spread (i.e. >20% of the game), which could be due to a telco outage, the game will be replayed. The replayed game has to be completed within the next 2 hours, failing which the score for the last game would be taken into consideration. The decision to replay the game based on the remaining players will be determined by the Game Master in the Discord channel.

No refunds will be given in the event of a disconnection.

To assist us with our evaluation on whether to replay the game, all players who have disconnected are encouraged to send us a screenshot of the game at the point of disconnect, or at the very least, a report of a disconnect through [email protected].